15th March, 2021

Who’s Responsible for Your Drains in Brisbane

Who's reponsible for drain works at your property

When you have plumbing problems on your property, whether it’s a leak or a blockage, do you know who’s responsible for repairs? Particularly if the problem is outside, or closer to the footpath when is it the property owner and when is it the council who’s meant to foot the bill?

Who’s responsible for your plumbing in Brisbane

In Queensland, the property owner is responsible for managing, repairing or replacing the pipes and plumbing on the property. This means that as an owner, you’ll be responsible for installation, repair, maintenance and replacement for all plumbing within your property boundaries.

So if you’ve got a blockage or a leak in a pipe within the boundaries of your property, it’s your job to fix it. This includes all private fittings including mains connected water tanks and pipes on the property up to the water meter and sewage connection point.

Who’s responsible for your water meter and sewer lines in Brisbane?

In Brisbane, Urban Utilities is responsible for the upkeep and maintenance of your water meter and all pipes leading away from your property.
Then it’s the BCC (Brisbane city council) that will take care of all stormwater connections from the kerbside of your property.

The property owner is also responsible for any blockages or problems in the plumbing systems from the sewer connection point including drains and pipes in, under and around your property.

If you have a blocked stormwater drain in the gutter outside your property, or if there’s a leak in the street, you should report this to Urban Utilities immediately to let them know to fix it.

Who’s responsible for stormwater drains in Brisbane?

The Brisbane City Council will maintain the stormwater network that extends beyond your property boundary line.

Stormwater drains collect the water runoff from roofs and the ground surface and connect to Brisbane’s council drainage system. Stormwater is not usually treated and distributed to larger bodies of water.

The drainage systems are designed, installed and tested according to Australia/ New Zealand 3500.3:2018 Plumbing and Drainage Standard for Stormwater drains.

Who’s responsible for stormwater and sewer drain maintenance in Brisbane?

While some pipes or connections might be the responsibility of the council or Urban Utilities, you should maintain the drainage at your property. This can include things like following good drain hygiene to keep your drains clear of debris and blockages.

As a property owner, you should conduct regular plumbing maintenance which includes CCTV drain inspection. This is even more necessary for commercial properties where your water and drain usage is going to be higher than a residential property.

What’s more, your local plumbing team can find any necessary repairs in your drain and point you in the right direction for who will be responsible to repair any potential damage.

Want to get on top or your plumbing maintenance, or have a question about whose job it is to repair your plumbing system?

Give us a call today on 07 3358 3201 or get in touch online.
  • “Fast responses, extremely polite, and honest work”

    The team at Emu plumbing never fail to impress. Tony, Niles, Eli and Joseph are all beyond excellent in their work. Fast responses, extremely polite, and honest work. They’re very thorough and take time to explain situations to make sure everyone understands what is being done and why, they hold a great attention to detail and always clean up after themselves. I can’t recommend Emu enough.

    Thank you guys!

    Airport Hacienda Motel
  • “They did a very thorough, excellent job, with photographic evidence, were very reasonably priced and very professional”

    I needed to call an emergency plumber on a Saturday afternoon for issues at the office where I work in Kingsford Smith Drive in Eagle Farm. I called two local after-hours plumbers without success. Emu answered on the first ring although already busy with a job down the road. They estimated they would be finished with the current job and would be at the office by 4.30 pm which they were. They did a very thorough, excellent job, with photographic evidence, were very reasonably priced and very professional/ I would highly recommend them and use their services again without hesitation.

    Teresa S, Happy After Hours Customer
  • “Will use you guys again for sure”

    Very happy with your service and the work done…  will use you guys again for sure.

    Wayne W, Equipment Finance and Leasing
  • “I would recommend”

    Efficient, reliable and friendly service. I would recommend Emu plumbing!
    Chris A, Waterstop Solutions QLD
  • “The boys deserve some high praise”

    I just wanted to let you know what a good job your young lads did. We’re very happy with the result. The boys deserve some high praise – so efficient, thoughtful, pleasant and a work ethic to be treasured.

    Betty M
  • “The team arrived on time and completed their work with obvious care and skill”

    We are extremely happy with the work of the team.  Alistair, Niall and Tye arrived on time and completed their work with obvious care and skill.  They were happy to show us the progression of the work and left the site clean and tidy.  Also, The guy who did the initial inspection and quote displayed similar professionalism (sorry I didn’t remember his name).  They are all a credit to your firm.

    B & J Hancock, Another Happy Customer
  • “In a league of your own! ”

    Both Iréna and I wish to convey our most sincere thanks for you and your team’s swift and professional resolution to our recent plumbing challenges. We could not praise Alistair and Niles more highly for their incredible technical capabilities, their client focus and their well developed interpersonal and communication skills.

    It has been an absolute pleasure dealing with such a progressive organization as Emu Plumbing. What this rather long-running issue that we have been grappling with over several years, and having engaged numerous other “so-called plumbing professionals”, has proven to us is that there are plumbers and then there is your team….in a league of your own!

    Richard G, Another happy customer
  • “Honest and upfront on saving me money”

    Professional and polite tradesmen. Honest and upfront on saving me money by suggesting alternative solution (dig up ended up being cheaper than reline). Will definitely use them again in future.

    I was impressed with them providing photos of the job as it progressed all packaged up.

    Alex W
  • “Definitely will be using Emu again!”

    Great detailed information on the drain inspection report! Definitely will be using Emu again.

    Luke S, Go Green Solutions
  • “Tony and his team are brilliant”

    If you are reading these reviews, trying to find an honest and reliable team, Emu Plumbing won’t let you down. Tony and his team are brilliant, they cleared and patched a severely broken storm water pipe under our carport. Niles & Jason were on time, professional and left the site clean and tidy. Can’t recommend highly enough! Thanks Tony

    Harry S, Happy Pipe Relining Customer
  • “Absolutely amazing and very helpful”

    We were in a situation where we needed a gas technician to come and assess if there was a gas leak at our property where a previous technician has disconnected our gas cylinder and therefore had no gas for hot showers etc. The team at Emu were absolutely amazing and very helpful when I rang them and told them about our situation. A technician was organised to come out and he managed to fix the problem.

    It’s nice to know that humanity still exists and that they helped as soon as they could, at a reasonable price too! A huge Thank You to the great team at Emu (Shakira, Nials and Tony), we will definitely recommend your business to others as well!

    Szandra P, Happy Customer

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