15th March, 2021

Who’s Responsible for Your Drains in Brisbane

Who's reponsible for drain works at your property

When you have plumbing problems on your property, whether it’s a leak or a blockage, do you know who’s responsible for repairs? Particularly if the problem is outside, or closer to the footpath when is it the property owner and when is it the council who’s meant to foot the bill?

Who’s responsible for your plumbing in Brisbane

In Queensland, the property owner is responsible for managing, repairing or replacing the pipes and plumbing on the property. This means that as an owner, you’ll be responsible for installation, repair, maintenance and replacement for all plumbing within your property boundaries.

So if you’ve got a blockage or a leak in a pipe within the boundaries of your property, it’s your job to fix it. This includes all private fittings including mains connected water tanks and pipes on the property up to the water meter and sewage connection point.

Who’s responsible for your water meter and sewer lines in Brisbane?

In Brisbane, Urban Utilities is responsible for the upkeep and maintenance of your water meter and all pipes leading away from your property.
Then it’s the BCC (Brisbane city council) that will take care of all stormwater connections from the kerbside of your property.

The property owner is also responsible for any blockages or problems in the plumbing systems from the sewer connection point including drains and pipes in, under and around your property.

If you have a blocked stormwater drain in the gutter outside your property, or if there’s a leak in the street, you should report this to Urban Utilities immediately to let them know to fix it.

Who’s responsible for stormwater drains in Brisbane?

The Brisbane City Council will maintain the stormwater network that extends beyond your property boundary line.

Stormwater drains collect the water runoff from roofs and the ground surface and connect to Brisbane’s council drainage system. Stormwater is not usually treated and distributed to larger bodies of water.

The drainage systems are designed, installed and tested according to Australia/ New Zealand 3500.3:2018 Plumbing and Drainage Standard for Stormwater drains.

Who’s responsible for stormwater and sewer drain maintenance in Brisbane?

While some pipes or connections might be the responsibility of the council or Urban Utilities, you should maintain the drainage at your property. This can include things like following good drain hygiene to keep your drains clear of debris and blockages.

As a property owner, you should conduct regular plumbing maintenance which includes CCTV drain inspection. This is even more necessary for commercial properties where your water and drain usage is going to be higher than a residential property.

What’s more, your local plumbing team can find any necessary repairs in your drain and point you in the right direction for who will be responsible to repair any potential damage.

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  • “Well organised, efficient and competitively priced.”

    Have been using Tony Bonehill & his team from Emu Plumbing for a number of years and have no hesitation in recommending them for all types of plumbing works. I manage a large property portfolio, and I need to be able to rely on my tradespeople, and I never have to second guess using Emu Plumbing. They are well organised, efficient & competitively priced!

    Toni J
  • “Quick, knowledgeable and competitive on price.”

    I have been in this industry now for more than 25 years across a number of different venues and was introduced to Tony and his team by another friend that owns and runs a restaurant in Brisbane. For more than the last five years he has been one of our top trade contacts, and I would recommend Emu to anyone that is interested in getting the job done right the first time.

    They are always on time, and they are clean and tidy workers (which is essential in a commercial kitchen). They clean up, take photos of the work completed and are always happy to do a quick site check to see if anything else may need attention in the future. Quick, knowledgeable and competitive on price.

    Nick P, Malt Group
  • “High standard of service and prompt response.”

    I would highly recommend Emu Plumbing to any Strata Scheme looking for an outstanding Maintenance Plumber. Their expertise, high standard of service and prompt response is why I have continued to use Emu Plumbing for all our plumbing issues.

    John T, AD Body Corporate
  • “Efficient processes, quality workmanship and quick turnaround.”

    Efficient processes, quality workmanship and quick turnaround, is why we at Sikorsky Helitech, a Lockheed Martin company, choose Emu Plumbing for all our plumbing services. In the Commercial world, downtime means money, so it is very important to our company that we have trades that understand an urgent “Call to Action” like Emu Plumbing.

    Paul C, Sikorsky Helitech
  • “Emu plumbing is the market leader”

    Precision Aviation Group Australia uses Emu Plumbing for all plumbing and gas fitting requirements that arise on site.

    Tony and his team leave no stone unturned in their support of our needs. They go above and beyond to ensure that the time frames and quality of the work are to the highest level and they continue with the customer comes first attitude when the work is complete. For any commercial plumbing or gas fitting requirements, Emu plumbing is the market leader.

    Chris S, Precision Aviation
  • “The best plumbers I have worked with, they never let me down.”

    I have worked with Tony and the Emu Plumbing Team over nearly 4 years. The level of professionalism, and most importantly honesty and integrity that the Team delivers every day is outstanding. Tony is always available for advice over the phone to our Tenants and Landlords.

    I would recommend Tony and the Emu Team as the best plumbers I have worked with, and they have never let me down. Now that is something that is hard to find!

    Stephanie C
  • “Very happy to recommend Emu Plumbing”

    I have had the pleasure of using Emu Plumbing several times. On all occasions they have been very helpful, informative and prompt, with their advice and service. The work they have carried out has always been completed reliably as promised and very professionally. Very happy to recommend Emu Plumbing.

    Ian D
  • “I have no hesitation in recommending the Emu Plumbing team.”

    A huge thank you to Tony, Al and Bryce for helping us get Mrs Brown’s Bar & Kitchen up and running! You’ve been incredible, and we’re very appreciative of your efforts, which went above and beyond the norm on many occasions. We used lots of second-hand and re-purposed items during our fit-out, and nothing was straightforward – but nothing was ever a problem for the boys. I have no hesitation in recommending the Emu Plumbing team, and am glad they’re part of ours.

     

    Ben B, Mrs Brown’s Bar & Kitchen
  • “Fast responses, extremely polite, and honest work”

    The team at Emu plumbing never fail to impress. Tony, Niles, Eli and Joseph are all beyond excellent in their work. Fast responses, extremely polite, and honest work. They’re very thorough and take time to explain situations to make sure everyone understands what is being done and why, they hold a great attention to detail and always clean up after themselves. I can’t recommend Emu enough.

    Thank you guys!

    Airport Hacienda Motel
  • “Prompt and excellent service!”

    I moved into a new unit to find no water was flowing through the pipes. My property manager sent Eric from Emu Plumbing who fixed the matter quickly.

    Someone turned off my water supply last night as water from my unit was leaking downstairs into the foyer! Along came Eric who again fixed the problem of my laundry taps and he even left ‘who gives a crap’ toilet paper. Fantastic!!

    Prompt and excellent service from your company – Eric was polite and efficient.

    Ronda D, Property Managed by Place New Farm
  • “The whole process from the quoting and booking to the completion of the job was effortless”

    Had the guys out doing storm water pipes for my new shed. 
    Very knowledgeable guys who did a great job. The whole process from the quoting and booking to the completion of the job was effortless!! Fantastic team. Highly recommended!

    Brad S
  • “They did a very thorough, excellent job, with photographic evidence, were very reasonably priced and very professional”

    I needed to call an emergency plumber on a Saturday afternoon for issues at the office where I work in Kingsford Smith Drive in Eagle Farm. I called two local after-hours plumbers without success. Emu answered on the first ring although already busy with a job down the road. They estimated they would be finished with the current job and would be at the office by 4.30 pm which they were. They did a very thorough, excellent job, with photographic evidence, were very reasonably priced and very professional/ I would highly recommend them and use their services again without hesitation.

    Teresa S, Odyssey Gaming
  • “Will use you guys again for sure”

    Very happy with your service and the work done…  will use you guys again for sure.

    Wayne W, Equipment Finance and Leasing
  • “I would recommend”

    Efficient, reliable and friendly service. I would recommend Emu plumbing!
    ⭐ ⭐ ⭐ ⭐ ⭐
    Chris A, Waterstop Solutions QLD
  • “The boys deserve some high praise”

    I just wanted to let you know what a good job your young lads did. We’re very happy with the result. The boys deserve some high praise – so efficient, thoughtful, pleasant and a work ethic to be treasured.

    Betty M
  • “Absolutely amazing and very helpful”

    We were in a situation where we needed a gas technician to come and assess if there was a gas leak at our property where a previous technician has disconnected our gas cylinder and therefore had no gas for hot showers etc. The team at Emu were absolutely amazing and very helpful when I rang them and told them about our situation. A technician was organised to come out and he managed to fix the problem.

    It’s nice to know that humanity still exists and that they helped as soon as they could, at a reasonable price too! A huge Thank You to the great team at Emu (Shakira, Nials and Tony), we will definitely recommend your business to others as well!

    ⭐ ⭐ ⭐ ⭐ ⭐

    Szandra P
  • “We really appreciate the way he went about his business before, during and especially after”

    Today we had Tyler from Emu Plumbing come out to our address in Coorparoo. He was courteous, helpful and fixed our issue without to much fuss.

    But what impressed us the most is the fact he cleaned up the mess created and went the extra yard to leave our site spotless. We really appreciate the way he went about his business before, during and especially after.

    Later that night, we had the guys from Urban Utilities to fix up the issue in the mains. They even commented on how the plumber cleaned. Thanks Tyler!

    ⭐ ⭐ ⭐ ⭐ ⭐

    Tony W

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