31st October, 2018

5 Key Things to Look for in a Commercial Plumber

plumber assessing pipes under the sink

We know that owning or managing a commercial business or property can be stressful and there’s so much more to do than you may have expected! You may have budgeted for plumbing and gas fitouts and upgrades, but general maintenance isn’t always front of mind – and the wear and tear in a commercial property will happen faster than any residential property.

That’s why you need a commercial plumber available at the touch of a button, at any time for any issue, is crucial for the smooth running of your commercial property or business.

A quick Google search will give you tens of thousands of results for plumbers, so you need to be sure that when you’re selecting someone they’re qualified in the commercial plumbing space and have the right experience for the job.

1. Commercial Plumbing Licensing & Insurance

The first thing you need to do is make sure that your commercial plumber is insured and licensed – you should be able to easily see this on their website.

Plumbers must be insured for adequate public liability protection for a minimum of up to $10 million. At Emu Plumbing, we are insured for up to $20 million in public liability – covering us for all damage to property or persons.

Commercial plumbers in Queensland MUST be licensed through the Queensland Building and Construction Commission (QBCC) – the Queensland Government’s building industry regulator that licenses all contractors. If you can’t see this license number displayed clearly on the website, you can look up the business on the QBCC website.

Additionally, there are a number of other peak industry bodies that you want your commercial plumber to be a part of. In Queensland, a commercial plumber is recommended to also be a member of the Master Plumbers’ Association of Queensland (MPAQ) and Queensland Gas Association (QGA).

Another certification that can help you make your decision is an ISO Certification. This is a certification that ensures a business is running to the highest standard – that’s the business you should be hiring. 

Being a part of these associations as well as being licensed and insured means that if you run into any trouble, you’ll also have the support of these bodies to help you get things back on the right track – so it’s a little less risky for you when choosing a commercial plumber.

    2. Experience 

    Residential plumbers are great a fixing anything around the home and can be very reliable, however it’s a whole different story when working on a commercial scale. You need to be sure that not only does your plumber have the knowledge to complete the job, but the resources and team to back it up.

    An experienced commercial will have a range of case studies or testimonials from businesses they’ve worked with on their website. This will show what they’re capable of and how they can help you get your job done right.

      3. Great Reviews & Recommendations

      While experience is all well and good, we know that this doesn’t always mean that a job has run smoothly and the commercial plumber has been professional and easy to work with.

      Research your plumber to see reviews on their website, Facebook and Google. This will help you understand what the company was like to work with from a client perspective. Look at both the positive and negative reviews to get a full picture of what working with the plumber will be like.

      Bonus Tip

      If there are negative reviews, see how the plumber has responded. If they’ve been responsive and able to resolve the issue it means that a particular job may have hit a snag (which we all know can happen!), but the plumber has been able to set it right.


      4. Scope of Services 

      A commercial plumber who focuses solely on restaurant fit outs is great if you’re opening a new restaurant. But if you’re running a hotel, an apartment block or something that’s a bit more varied, you need to be sure that your commercial plumber will be able to handle it. Having all your plumbing done through one company will be infinitely easier to handle and you’ll get a much better service than if you have 4 or 5 different contractors working for you.  

      For example, plumbing and gas go hand-in-hand, as does fixing leaks, overall maintenance and backflow issues. So make sure that when you’re looking for a commercial plumber they can help you will all your needs.

      Find out all the commercial plumbing services that Emu Plumbing have to offer to see how we can be your one-stop-shop for all your commercial plumbing needs.

      5. Hours of Service 

      Having a commercial plumber with a 24/7 service is crucial to your business running smoothly without any hiccups. The last thing that you need is a plumbing emergency at 1am and not be able to contact the commercial plumber who’s familiar with your business.

      Not only will you need to search for a random new plumber that you can only hope will get the job done, but downtime means lost revenue. And if you’re running a busy cocktail bar, 1am on a Friday night is the worst possible time to have to stop service.

      Make sure your commercial plumber can be there for you, day or night for any situation.

      Need a Commercial Plumber?

      Finding the right commercial plumber for your business can be daunting, but with the simple tips above it can be a whole lot easier. Emu Plumbing & Gas have been servicing commercial businesses in Brisbane for over 20 years.

      If you need a commercial plumber, call us today on 07 3358 3201 or get in touch online

      • “Emu Plumbing used latest technology combined with their considerable experience to creatively problem solve”

        We cannot fault Tony and the team at Emu Plumbing. We had a very complex reline of a long combine sewer that had plagued us for decades. Emu Plumbing used latest technology combined with their considerable experience to creatively problem solve over four days of hard yakka. It was over 36 degrees! The team were professional, courteous and went the extra mile to do the job. After three days on site they left the place clean and tidy as if they were never there. We would recommend Emu Plumbing without reservation.

        Alan and Lesley Chenoweth, Happy Pipe Relining Customers
      • “Well organised, efficient and competitively priced.”

        Have been using Tony Bonehill & his team from Emu Plumbing for a number of years and have no hesitation in recommending them for all types of plumbing works. I manage a large property portfolio, and I need to be able to rely on my tradespeople, and I never have to second guess using Emu Plumbing. They are well organised, efficient & competitively priced!

        Toni Jorgenson, Property Manager
      • “Quick, knowledgeable and competitive on price.”

        I have been in this industry now for more than 25 years across a number of different venues and was introduced to Tony and his team by another friend that owns and runs a restaurant in Brisbane. For more than the last five years he has been one of our top trade contacts, and I would recommend Emu to anyone that is interested in getting the job done right the first time.

        They are always on time, and they are clean and tidy workers (which is essential in a commercial kitchen). They clean up, take photos of the work completed and are always happy to do a quick site check to see if anything else may need attention in the future. Quick, knowledgeable and competitive on price.

        Nick Pinn, Malt Group
      • “High standard of service and prompt response.”

        I would highly recommend Emu Plumbing to any Strata Scheme looking for an outstanding Maintenance Plumber. Their expertise, high standard of service and prompt response is why I have continued to use Emu Plumbing for all our plumbing issues.

        John Tam, Corporate Manager
      • “Efficient processes, quality workmanship and quick turnaround.”

        Efficient processes, quality workmanship and quick turnaround, is why we at Sikorsky Helitech, a Lockheed Martin company, choose Emu Plumbing for all our plumbing services. In the Commercial world, downtime means money, so it is very important to our company that we have trades that understand an urgent “Call to Action” like Emu Plumbing.

        Paul Carnell, FMC
      • “Emu plumbing is the market leader”

        Precision Aviation Group Australia uses Emu Plumbing for all plumbing and gas fitting requirements that arise on site.

        Tony and his team leave no stone unturned in their support of our needs. They go above and beyond to ensure that the time frames and quality of the work are to the highest level and they continue with the customer comes first attitude when the work is complete. For any commercial plumbing or gas fitting requirements, Emu plumbing is the market leader.

        Chris Slade, Director of Operations
      • “The best plumbers I have worked with, they never let me down.”

        I have worked with Tony and the Emu Plumbing Team over nearly 4 years. The level of professionalism, and most importantly honesty and integrity that the Team delivers every day is outstanding. Tony is always available for advice over the phone to our Tenants and Landlords.

        I would recommend Tony and the Emu Team as the best plumbers I have worked with, and they have never let me down. Now that is something that is hard to find!

        Stephanie Cook, Property Management
      • “Very happy to recommend Emu Plumbing”

        I have had the pleasure of using Emu Plumbing several times. On all occasions they have been very helpful, informative and prompt, with their advice and service. The work they have carried out has always been completed reliably as promised and very professionally. Very happy to recommend Emu Plumbing.

        Ian Davies, Happy Customer
      • “I have no hesitation in recommending the Emu Plumbing team.”

        A huge thank you to Tony, Al and Bryce for helping us get Mrs Brown’s Bar & Kitchen up and running! You’ve been incredible, and we’re very appreciative of your efforts, which went above and beyond the norm on many occasions. We used lots of second-hand and re-purposed items during our fit-out, and nothing was straightforward – but nothing was ever a problem for the boys. I have no hesitation in recommending the Emu Plumbing team, and am glad they’re part of ours.


        Ben Brown, Mrs Brown’s Bar & Kitchen
      • “Fast responses, extremely polite, and honest work”

        The team at Emu plumbing never fail to impress. Tony, Niles, Eli and Joseph are all beyond excellent in their work. Fast responses, extremely polite, and honest work. They’re very thorough and take time to explain situations to make sure everyone understands what is being done and why, they hold a great attention to detail and always clean up after themselves. I can’t recommend Emu enough.

        Thank you guys!

        Airport Hacienda Motel
      • “The Most Professional Boys”

        Emu Plumbing have the nicest and most professional boys working in their team, they are all so well mannered and polite. Well done!

        Ros Rundle, Happy Customer
      • “Prompt and excellent service!”

        I moved into a new unit to find no water was flowing through the pipes. My property manager sent Eric from Emu Plumbing who fixed the matter quickly.

        Someone turned off my water supply last night as water from my unit was leaking downstairs into the foyer! Along came Eric who again fixed the problem of my laundry taps and he even left ‘who gives a crap’ toilet paper. Fantastic!!

        Prompt and excellent service from your company – Eric was polite and efficient.

        Ronda Demaine, Happy Customer
      • “The whole process from the quoting and booking to the completion of the job was effortless”

        Had the guys out doing storm water pipes for my new shed. 
        Very knowledgeable guys who did a great job. The whole process from the quoting and booking to the completion of the job was effortless!! Fantastic team. Highly recommended!

        Brad Sellick, Happy Customer
      • “Professional and Fantastic Work”

        So happy with Bryce and Alex –  they both turned up on time and were professional and did fantastic work – thank you

        Ian Sampson, Happy Customer
      • “10 out of 10”

        10/10! My rating for Alistair’s call out 🙂 You pick great plumbers with an amazing “bedside manner” Tony! 

        Thanks again

        Jacqui, Happy Customer
      • “They did a very thorough, excellent job, with photographic evidence, were very reasonably priced and very professional”

        I needed to call an emergency plumber on a Saturday afternoon for issues at the office where I work in Kingsford Smith Drive in Eagle Farm. I called two local after-hours plumbers without success. Emu answered on the first ring although already busy with a job down the road. They estimated they would be finished with the current job and would be at the office by 4.30 pm which they were. They did a very thorough, excellent job, with photographic evidence, were very reasonably priced and very professional/ I would highly recommend them and use their services again without hesitation.

        Teresa da Silva, Happy After Hours Customer
      • “Issue was fixed and all my gas equipment around the house was brought up to compliance”

        Tony and his team were amazing! I was stuck with no hot water late at night and he sent someone the following morning but still reassured me that he would be able to fix my problem. His worker, Niles was very professional, thorough and lovely. Issue was fixed and all my gas equipment around the house was brought up to compliance.

        Amy Waters, Happy Customer

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