31st October, 2018

5 Key Things to Look for in a Commercial Plumber

plumber assessing pipes under the sink

We know that owning or managing a commercial business or property can be stressful and there’s so much more to do than you may have expected! You may have budgeted for plumbing and gas fitouts and upgrades, but general maintenance isn’t always front of mind – and the wear and tear in a commercial property will happen faster than any residential property.

That’s why you need a commercial plumber available at the touch of a button, at any time for any issue, is crucial for the smooth running of your commercial property or business.

A quick Google search will give you tens of thousands of results for plumbers, so you need to be sure that when you’re selecting someone they’re qualified in the commercial plumbing space and have the right experience for the job.

1. Commercial Plumbing Licensing & Insurance

The first thing you need to do is make sure that your commercial plumber is insured and licensed – you should be able to easily see this on their website.

Plumbers must be insured for adequate public liability protection for a minimum of up to $10 million. At Emu Plumbing, we are insured for up to $20 million in public liability – covering us for all damage to property or persons.

Commercial plumbers in Queensland MUST be licensed through the Queensland Building and Construction Commission (QBCC) – the Queensland Government’s building industry regulator that licenses all contractors. If you can’t see this license number displayed clearly on the website, you can look up the business on the QBCC website.

Additionally, there are a number of other peak industry bodies that you want your commercial plumber to be a part of. In Queensland, a commercial plumber is recommended to also be a member of the Master Plumbers’ Association of Queensland (MPAQ) and Queensland Gas Association (QGA).

Being a part of these associations as well as being licensed and insured means that if you run into any trouble, you’ll also have the support of these bodies to help you get things back on the right track – so it’s a little less risky for you when choosing a commercial plumber.

    2. Experience 

    Residential plumbers are great a fixing anything around the home and can be very reliable, however it’s a whole different story when working on a commercial scale. You need to be sure that not only does your plumber have the knowledge to complete the job, but the resources and team to back it up.

    An experienced commercial will have a range of case studies or testimonials from businesses they’ve worked with on their website. This will show what they’re capable of and how they can help you get your job done right.

      3. Great Reviews & Recommendations

      While experience is all well and good, we know that this doesn’t always mean that a job has run smoothly and the commercial plumber has been professional and easy to work with.

      Research your plumber to see reviews on their website, Facebook and Google. This will help you understand what the company was like to work with from a client perspective. Look at both the positive and negative reviews to get a full picture of what working with the plumber will be like.

      Bonus Tip

      If there are negative reviews, see how the plumber has responded. If they’ve been responsive and able to resolve the issue it means that a particular job may have hit a snag (which we all know can happen!), but the plumber has been able to set it right.


      4. Scope of Services 

      A commercial plumber who focuses solely on restaurant fit outs is great if you’re opening a new restaurant. But if you’re running a hotel, an apartment block or something that’s a bit more varied, you need to be sure that your commercial plumber will be able to handle it. Having all your plumbing done through one company will be infinitely easier to handle and you’ll get a much better service than if you have 4 or 5 different contractors working for you.  

      For example, plumbing and gas go hand-in-hand, as does fixing leaks, overall maintenance and backflow issues. So make sure that when you’re looking for a commercial plumber they can help you will all your needs.

      Find out all the commercial plumbing services that Emu Plumbing have to offer to see how we can be your one-stop-shop for all your commercial plumbing needs.

      5. Hours of Service 

      Having a commercial plumber with a 24/7 service is crucial to your business running smoothly without any hiccups. The last thing that you need is a plumbing emergency at 1am and not be able to contact the commercial plumber who’s familiar with your business.

      Not only will you need to search for a random new plumber that you can only hope will get the job done, but downtime means lost revenue. And if you’re running a busy cocktail bar, 1am on a Friday night is the worst possible time to have to stop service.

      Make sure your commercial plumber can be there for you, day or night for any situation.

      Need a Commercial Plumber?

      Finding the right commercial plumber for your business can be daunting, but with the simple tips above it can be a whole lot easier. Emu Plumbing & Gas have been servicing commercial businesses in Brisbane for over 20 years.

      If you need a commercial plumber, call us today on 07 3358 3201 or get in touch online

      • “Fast responses, extremely polite, and honest work”

        The team at Emu plumbing never fail to impress. Tony, Niles, Eli and Joseph are all beyond excellent in their work. Fast responses, extremely polite, and honest work. They’re very thorough and take time to explain situations to make sure everyone understands what is being done and why, they hold a great attention to detail and always clean up after themselves. I can’t recommend Emu enough.

        Thank you guys!

        Airport Hacienda Motel
      • “They did a very thorough, excellent job, with photographic evidence, were very reasonably priced and very professional”

        I needed to call an emergency plumber on a Saturday afternoon for issues at the office where I work in Kingsford Smith Drive in Eagle Farm. I called two local after-hours plumbers without success. Emu answered on the first ring although already busy with a job down the road. They estimated they would be finished with the current job and would be at the office by 4.30 pm which they were. They did a very thorough, excellent job, with photographic evidence, were very reasonably priced and very professional/ I would highly recommend them and use their services again without hesitation.

        Teresa S, Happy After Hours Customer
      • “Will use you guys again for sure”

        Very happy with your service and the work done…  will use you guys again for sure.

        Wayne W, Equipment Finance and Leasing
      • “I would recommend”

        Efficient, reliable and friendly service. I would recommend Emu plumbing!
        Chris A, Waterstop Solutions QLD
      • “The boys deserve some high praise”

        I just wanted to let you know what a good job your young lads did. We’re very happy with the result. The boys deserve some high praise – so efficient, thoughtful, pleasant and a work ethic to be treasured.

        Betty M
      • “The team arrived on time and completed their work with obvious care and skill”

        We are extremely happy with the work of the team.  Alistair, Niall and Tye arrived on time and completed their work with obvious care and skill.  They were happy to show us the progression of the work and left the site clean and tidy.  Also, The guy who did the initial inspection and quote displayed similar professionalism (sorry I didn’t remember his name).  They are all a credit to your firm.

        B & J Hancock, Another Happy Customer
      • “In a league of your own! ”

        Both Iréna and I wish to convey our most sincere thanks for you and your team’s swift and professional resolution to our recent plumbing challenges. We could not praise Alistair and Niles more highly for their incredible technical capabilities, their client focus and their well developed interpersonal and communication skills.

        It has been an absolute pleasure dealing with such a progressive organization as Emu Plumbing. What this rather long-running issue that we have been grappling with over several years, and having engaged numerous other “so-called plumbing professionals”, has proven to us is that there are plumbers and then there is your team….in a league of your own!

        Richard G, Another happy customer
      • “Honest and upfront on saving me money”

        Professional and polite tradesmen. Honest and upfront on saving me money by suggesting alternative solution (dig up ended up being cheaper than reline). Will definitely use them again in future.

        I was impressed with them providing photos of the job as it progressed all packaged up.

        Alex W
      • “Definitely will be using Emu again!”

        Great detailed information on the drain inspection report! Definitely will be using Emu again.

        Luke S, Go Green Solutions
      • “Tony and his team are brilliant”

        If you are reading these reviews, trying to find an honest and reliable team, Emu Plumbing won’t let you down. Tony and his team are brilliant, they cleared and patched a severely broken storm water pipe under our carport. Niles & Jason were on time, professional and left the site clean and tidy. Can’t recommend highly enough! Thanks Tony

        Harry S, Happy Pipe Relining Customer
      • “Absolutely amazing and very helpful”

        We were in a situation where we needed a gas technician to come and assess if there was a gas leak at our property where a previous technician has disconnected our gas cylinder and therefore had no gas for hot showers etc. The team at Emu were absolutely amazing and very helpful when I rang them and told them about our situation. A technician was organised to come out and he managed to fix the problem.

        It’s nice to know that humanity still exists and that they helped as soon as they could, at a reasonable price too! A huge Thank You to the great team at Emu (Shakira, Nials and Tony), we will definitely recommend your business to others as well!

        Szandra P, Happy Customer

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