18th November, 2019

How Do We Do It?

Other than getting great reviews for our quality of work, the thing that we’re most proud of is our customer service. There’s no better feeling than getting your job done right the first time, on time. Exceeding expectations is what we live for! 

But you may be surprised to learn that when it comes to commercial plumbing, there’s a lot of paperwork, council permits and even reporting. This is more often than not a sticking point as it can be time consuming and needs to be done precisely. And getting all the paperwork correct and filed, knowing the right requirements for works and supplying reports to councils can be painstaking.

At Emu Plumbing we’re proud to be able to complete all this red tape for our clients – and we do it all as quickly as possible using the most up-to-date technology available that has been built exactly for these purposes.

 

Getting all Your Paperwork Taken Care of

It seems like everything we do these days is available online, with filling out a form by hand almost seeming archaic. So we think it should be no different for our testing, reporting and submitting the right documents to councils!

We use a brilliant software tool called Tradehack to help us electronically capture testing data on your commercial plumbing’s Backflow and TMV devices. This brilliant software then automatically pre-fills this information in the right format so that we can instantly submit form 9s & TMV tests, in real time to relevant council Tradehack uses GPS to log the  location of your devices and we are able to load photos and notes about the devices too! We’ve eliminated extra processing between our plumbing and admin teams.

All of our backflow testing team are kitted out with this software, saving you time and money.

For you, this means that you’ll have your on-site testing completed sooner, and as soon as it’s complete, your council paperwork is submitted, (as per legislative requirement) you’re automatically notified and our admin team is also alerted so they can process the account quickly for you.

This software can automatically notify you each year when you’re devices are due to be re-tested, so you’ll always be compliant without having to worry about keeping track of dates.


Taking Care of Business, Everyday

While TradeHack keeps track of all our testing needs, we use another system that takes care of literally everything else.

We use the web-based software, Fergus, to schedule, invoice, quote and talk to each other when we’re on the road between jobs. This is how we can efficiently and accurately run every aspect of our business – in the field and in our office.

What this means for you is that we can schedule a visit immediately as we have full visibility over the availability of our plumbers. We can take photos of your site and store them in your job folder on the software so if a different plumber on our team needs to come back, they can become familiar with the site before they arrive. With 24 hour availability and mobile compatibility, it means that even for after-hours work we’ve got full visibility over what else we’ve worked on for your site and can add to it so that your profile is always up to date.

Each of these features means that we’re always completely across your projects. This is how we get things right – because we can review exactly what’s already happened, even if it was a week, month or year ago!

Using Fergus, we can provide a complete and efficient service, keep historical evidence of your site and provide you with the best and most clear communication about what’s going on. So you know everything you need to know, when you need to know it.

We pride ourselves on providing the very best service available in Brisbane commercial plumbing. We do this by having the most up-to-date technology and industry certifications.

Are you ready to work with the best commercial plumbing team in Brisbane?

Call us today on 07 3358 3201 or request a quote online.

  • “Well organised, efficient and competitively priced.”

    Have been using Tony Bonehill & his team from Emu Plumbing for a number of years and have no hesitation in recommending them for all types of plumbing works. I manage a large property portfolio, and I need to be able to rely on my tradespeople, and I never have to second guess using Emu Plumbing. They are well organised, efficient & competitively priced!

    Toni J
  • “Quick, knowledgeable and competitive on price.”

    I have been in this industry now for more than 25 years across a number of different venues and was introduced to Tony and his team by another friend that owns and runs a restaurant in Brisbane. For more than the last five years he has been one of our top trade contacts, and I would recommend Emu to anyone that is interested in getting the job done right the first time.

    They are always on time, and they are clean and tidy workers (which is essential in a commercial kitchen). They clean up, take photos of the work completed and are always happy to do a quick site check to see if anything else may need attention in the future. Quick, knowledgeable and competitive on price.

    Nick P, Malt Group
  • “High standard of service and prompt response.”

    I would highly recommend Emu Plumbing to any Strata Scheme looking for an outstanding Maintenance Plumber. Their expertise, high standard of service and prompt response is why I have continued to use Emu Plumbing for all our plumbing issues.

    John T, AD Body Corporate
  • “Efficient processes, quality workmanship and quick turnaround.”

    Efficient processes, quality workmanship and quick turnaround, is why we at Sikorsky Helitech, a Lockheed Martin company, choose Emu Plumbing for all our plumbing services. In the Commercial world, downtime means money, so it is very important to our company that we have trades that understand an urgent “Call to Action” like Emu Plumbing.

    Paul C, Sikorsky Helitech
  • “Emu plumbing is the market leader”

    Precision Aviation Group Australia uses Emu Plumbing for all plumbing and gas fitting requirements that arise on site.

    Tony and his team leave no stone unturned in their support of our needs. They go above and beyond to ensure that the time frames and quality of the work are to the highest level and they continue with the customer comes first attitude when the work is complete. For any commercial plumbing or gas fitting requirements, Emu plumbing is the market leader.

    Chris S, Precision Aviation
  • “The best plumbers I have worked with, they never let me down.”

    I have worked with Tony and the Emu Plumbing Team over nearly 4 years. The level of professionalism, and most importantly honesty and integrity that the Team delivers every day is outstanding. Tony is always available for advice over the phone to our Tenants and Landlords.

    I would recommend Tony and the Emu Team as the best plumbers I have worked with, and they have never let me down. Now that is something that is hard to find!

    Stephanie C
  • “Very happy to recommend Emu Plumbing”

    I have had the pleasure of using Emu Plumbing several times. On all occasions they have been very helpful, informative and prompt, with their advice and service. The work they have carried out has always been completed reliably as promised and very professionally. Very happy to recommend Emu Plumbing.

    Ian D
  • “I have no hesitation in recommending the Emu Plumbing team.”

    A huge thank you to Tony, Al and Bryce for helping us get Mrs Brown’s Bar & Kitchen up and running! You’ve been incredible, and we’re very appreciative of your efforts, which went above and beyond the norm on many occasions. We used lots of second-hand and re-purposed items during our fit-out, and nothing was straightforward – but nothing was ever a problem for the boys. I have no hesitation in recommending the Emu Plumbing team, and am glad they’re part of ours.

     

    Ben B, Mrs Brown’s Bar & Kitchen
  • “Fast responses, extremely polite, and honest work”

    The team at Emu plumbing never fail to impress. Tony, Niles, Eli and Joseph are all beyond excellent in their work. Fast responses, extremely polite, and honest work. They’re very thorough and take time to explain situations to make sure everyone understands what is being done and why, they hold a great attention to detail and always clean up after themselves. I can’t recommend Emu enough.

    Thank you guys!

    Airport Hacienda Motel
  • “Prompt and excellent service!”

    I moved into a new unit to find no water was flowing through the pipes. My property manager sent Eric from Emu Plumbing who fixed the matter quickly.

    Someone turned off my water supply last night as water from my unit was leaking downstairs into the foyer! Along came Eric who again fixed the problem of my laundry taps and he even left ‘who gives a crap’ toilet paper. Fantastic!!

    Prompt and excellent service from your company – Eric was polite and efficient.

    Ronda D, Property Managed by Place New Farm
  • “The whole process from the quoting and booking to the completion of the job was effortless”

    Had the guys out doing storm water pipes for my new shed. 
    Very knowledgeable guys who did a great job. The whole process from the quoting and booking to the completion of the job was effortless!! Fantastic team. Highly recommended!

    Brad S
  • “They did a very thorough, excellent job, with photographic evidence, were very reasonably priced and very professional”

    I needed to call an emergency plumber on a Saturday afternoon for issues at the office where I work in Kingsford Smith Drive in Eagle Farm. I called two local after-hours plumbers without success. Emu answered on the first ring although already busy with a job down the road. They estimated they would be finished with the current job and would be at the office by 4.30 pm which they were. They did a very thorough, excellent job, with photographic evidence, were very reasonably priced and very professional/ I would highly recommend them and use their services again without hesitation.

    Teresa S, Odyssey Gaming
  • “Will use you guys again for sure”

    Very happy with your service and the work done…  will use you guys again for sure.

    Wayne W, Equipment Finance and Leasing
  • “I would recommend”

    Efficient, reliable and friendly service. I would recommend Emu plumbing!
    Chris A, Waterstop Solutions QLD
  • “The boys deserve some high praise”

    I just wanted to let you know what a good job your young lads did. We’re very happy with the result. The boys deserve some high praise – so efficient, thoughtful, pleasant and a work ethic to be treasured.

    Betty M
  • “The team arrived on time and completed their work with obvious care and skill”

    We are extremely happy with the work of the team.  Alistair, Niall and Tye arrived on time and completed their work with obvious care and skill.  They were happy to show us the progression of the work and left the site clean and tidy.  Also, The guy who did the initial inspection and quote displayed similar professionalism (sorry I didn’t remember his name).  They are all a credit to your firm.

    B & J Hancock
  • “Honest and upfront on saving me money”

    Professional and polite tradesmen. Honest and upfront on saving me money by suggesting alternative solution (dig up ended up being cheaper than reline). Will definitely use them again in future.

    I was impressed with them providing photos of the job as it progressed all packaged up.

    Alex W
  • “Definitely will be using Emu again!”

    Great detailed information on the drain inspection report! Definitely will be using Emu again.

    Luke S, Go Green Solutions
  • “Absolutely amazing and very helpful”

    We were in a situation where we needed a gas technician to come and assess if there was a gas leak at our property where a previous technician has disconnected our gas cylinder and therefore had no gas for hot showers etc. The team at Emu were absolutely amazing and very helpful when I rang them and told them about our situation. A technician was organised to come out and he managed to fix the problem.

    It’s nice to know that humanity still exists and that they helped as soon as they could, at a reasonable price too! A huge Thank You to the great team at Emu (Shakira, Nials and Tony), we will definitely recommend your business to others as well!

    Szandra P
  • “We really appreciate the way he went about his business before, during and especially after”

    Today we had Tyler from Emu Plumbing come out to our address in Coorparoo. He was courteous, helpful and fixed our issue without to much fuss.

    But what impressed us the most is the fact he cleaned up the mess created and went the extra yard to leave our site spotless. We really appreciate the way he went about his business before, during and especially after.

    Later that night, we had the guys from Urban Utilities to fix up the issue in the mains. They even commented on how the plumber cleaned. Thanks Tyler!

    Tony W

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