18th November, 2019

How Do We Do It?

Other than getting great reviews for our quality of work, the thing that we’re most proud of is our customer service. There’s no better feeling than getting your job done right the first time, on time. Exceeding expectations is what we live for! 

But you may be surprised to learn that when it comes to commercial plumbing, there’s a lot of paperwork, council permits and even reporting. This is more often than not a sticking point as it can be time consuming and needs to be done precisely. And getting all the paperwork correct and filed, knowing the right requirements for works and supplying reports to councils can be painstaking.

At Emu Plumbing we’re proud to be able to complete all this red tape for our clients – and we do it all as quickly as possible using the most up-to-date technology available that has been built exactly for these purposes.


Getting all Your Paperwork Taken Care of

It seems like everything we do these days is available online, with filling out a form by hand almost seeming archaic. So we think it should be no different for our testing, reporting and submitting the right documents to councils!

We use a brilliant software tool called Tradehack to help us electronically capture testing data on your commercial plumbing’s Backflow and TMV devices. This brilliant software then automatically pre-fills this information in the right format so that we can instantly submit form 9s & TMV tests, in real time to relevant council Tradehack uses GPS to log the  location of your devices and we are able to load photos and notes about the devices too! We’ve eliminated extra processing between our plumbing and admin teams.

All of our backflow testing team are kitted out with this software, saving you time and money.

For you, this means that you’ll have your on-site testing completed sooner, and as soon as it’s complete, your council paperwork is submitted, (as per legislative requirement) you’re automatically notified and our admin team is also alerted so they can process the account quickly for you.

This software can automatically notify you each year when you’re devices are due to be re-tested, so you’ll always be compliant without having to worry about keeping track of dates.

Taking Care of Business, Everyday

While TradeHack keeps track of all our testing needs, we use another system that takes care of literally everything else.

We use the web-based software, Fergus, to schedule, invoice, quote and talk to each other when we’re on the road between jobs. This is how we can efficiently and accurately run every aspect of our business – in the field and in our office.

What this means for you is that we can schedule a visit immediately as we have full visibility over the availability of our plumbers. We can take photos of your site and store them in your job folder on the software so if a different plumber on our team needs to come back, they can become familiar with the site before they arrive. With 24 hour availability and mobile compatibility, it means that even for after-hours work we’ve got full visibility over what else we’ve worked on for your site and can add to it so that your profile is always up to date.

Each of these features means that we’re always completely across your projects. This is how we get things right – because we can review exactly what’s already happened, even if it was a week, month or year ago!

Using Fergus, we can provide a complete and efficient service, keep historical evidence of your site and provide you with the best and most clear communication about what’s going on. So you know everything you need to know, when you need to know it.

We pride ourselves on providing the very best service available in Brisbane commercial plumbing. We do this by having the most up-to-date technology and industry certifications.

Are you ready to work with the best commercial plumbing team in Brisbane?

Call us today on 07 3358 3201 or request a quote online.

  • “Fast responses, extremely polite, and honest work”

    The team at Emu plumbing never fail to impress. Tony, Niles, Eli and Joseph are all beyond excellent in their work. Fast responses, extremely polite, and honest work. They’re very thorough and take time to explain situations to make sure everyone understands what is being done and why, they hold a great attention to detail and always clean up after themselves. I can’t recommend Emu enough.

    Thank you guys!

    Airport Hacienda Motel
  • “They did a very thorough, excellent job, with photographic evidence, were very reasonably priced and very professional”

    I needed to call an emergency plumber on a Saturday afternoon for issues at the office where I work in Kingsford Smith Drive in Eagle Farm. I called two local after-hours plumbers without success. Emu answered on the first ring although already busy with a job down the road. They estimated they would be finished with the current job and would be at the office by 4.30 pm which they were. They did a very thorough, excellent job, with photographic evidence, were very reasonably priced and very professional/ I would highly recommend them and use their services again without hesitation.

    Teresa S, Happy After Hours Customer
  • “Will use you guys again for sure”

    Very happy with your service and the work done…  will use you guys again for sure.

    Wayne W, Equipment Finance and Leasing
  • “I would recommend”

    Efficient, reliable and friendly service. I would recommend Emu plumbing!
    Chris A, Waterstop Solutions QLD
  • “The boys deserve some high praise”

    I just wanted to let you know what a good job your young lads did. We’re very happy with the result. The boys deserve some high praise – so efficient, thoughtful, pleasant and a work ethic to be treasured.

    Betty M
  • “The team arrived on time and completed their work with obvious care and skill”

    We are extremely happy with the work of the team.  Alistair, Niall and Tye arrived on time and completed their work with obvious care and skill.  They were happy to show us the progression of the work and left the site clean and tidy.  Also, The guy who did the initial inspection and quote displayed similar professionalism (sorry I didn’t remember his name).  They are all a credit to your firm.

    B & J Hancock, Another Happy Customer
  • “In a league of your own! ”

    Both Iréna and I wish to convey our most sincere thanks for you and your team’s swift and professional resolution to our recent plumbing challenges. We could not praise Alistair and Niles more highly for their incredible technical capabilities, their client focus and their well developed interpersonal and communication skills.

    It has been an absolute pleasure dealing with such a progressive organization as Emu Plumbing. What this rather long-running issue that we have been grappling with over several years, and having engaged numerous other “so-called plumbing professionals”, has proven to us is that there are plumbers and then there is your team….in a league of your own!

    Richard G, Another happy customer
  • “Honest and upfront on saving me money”

    Professional and polite tradesmen. Honest and upfront on saving me money by suggesting alternative solution (dig up ended up being cheaper than reline). Will definitely use them again in future.

    I was impressed with them providing photos of the job as it progressed all packaged up.

    Alex W
  • “Definitely will be using Emu again!”

    Great detailed information on the drain inspection report! Definitely will be using Emu again.

    Luke S, Go Green Solutions
  • “Tony and his team are brilliant”

    If you are reading these reviews, trying to find an honest and reliable team, Emu Plumbing won’t let you down. Tony and his team are brilliant, they cleared and patched a severely broken storm water pipe under our carport. Niles & Jason were on time, professional and left the site clean and tidy. Can’t recommend highly enough! Thanks Tony

    Harry S, Happy Pipe Relining Customer
  • “Absolutely amazing and very helpful”

    We were in a situation where we needed a gas technician to come and assess if there was a gas leak at our property where a previous technician has disconnected our gas cylinder and therefore had no gas for hot showers etc. The team at Emu were absolutely amazing and very helpful when I rang them and told them about our situation. A technician was organised to come out and he managed to fix the problem.

    It’s nice to know that humanity still exists and that they helped as soon as they could, at a reasonable price too! A huge Thank You to the great team at Emu (Shakira, Nials and Tony), we will definitely recommend your business to others as well!

    Szandra P, Happy Customer

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