19th November, 2018

Is Your Building Sub-Metered?

We’ve been working with body corporates and strata companies for over 22 years and we’ve found a common issue in older apartment buildings that needs to be addressed.

Apartment blocks with single water meters!

It’s common that older unit and apartment buildings were fitted with just a single water meter for the entire building. This means that a single water bill is evenly split between the number of apartments in the building. And it can cause a lot more problems than you might think.

And when we say older buildings, we’re not only talking about those built in the 70s or 80s. It’s actually quite common that as recently as 2008, buildings were fitted with a single water meter.

What’s Wrong With Having a Single Water Meter?

So what if you’ve got a single water meter? The council comes and reads the meter and sends individual bills to all tenants/owners and everyone pays the same. So there’s nothing else that you need to do. What’s the big deal?

    Billing Issues 

    One of the key issues with a single water meter is that your tenants are all paying an equal share of the water bill – no matter how much water they use. This means if you have a single person in one unit and a family of 4 in another, they’re paying the same amount for water. Which just isn’t fair.

    By installing a sub-metered water system, the tenants/owners will only pay for the water that they use and can be a huge selling point for your empty apartments.

    Water Wastage

    Also, by having evenly split bills, you have no clue as to how much water each unit’s using. By getting itemised individual bills, you can determine how much water is used and are able to install water saving measures where required- saving money & the planet

    Increased Rates

    As the owner or investor of an apartment block, a single-metered building means that the water usage component of your council rates cannot be legally on-charged to your tenants even if your property is water efficient.

    This means that a single water meter will be costing you money.

    So you can see that there are a large number of negatives that go along with having a single-metered property for both owners & tenants.

    How Do I Install and Maintain a Sub-Metered System? 

    You’ll need to call a reputable commercial plumber in Brisbane (Emu Plumbing) to take a look at your water systems to determine if an upgrade to a sub-metered system is possible. There are different rules regarding installations-depending on the shire (Moreton, BCC, Redland Or Logan).

    If your building already has sub-meters but they were not lodged with provider- they will need to be renewed if over 5years of age, tested, inspected and re-lodged. Emu Plumbing will look after this whole process for you.

    Find out if your building can be sub-metered or check/upgrade existing meters.

    Call Emu Plumbing today on 07 3358 3201 or request a free quote online.

    • “Exceptional Service”

      We had a particularly tricky job on a site with extremely difficult access. Tony and Niles quickly investigated and set forward to fix the issue. When plan A didn’t go exactly to plan Tony took full control and delivered a brilliant outcome. He arranged machine access through our fully landscaped property, went over and above to ensure the problem was fixed, and left our property almost as he found it. I am, and will continue to recommend Emu Plumbing for any re-line and general plumbing work. Their customer service second to none.

      Mark M, COO
    • “Emu Plumbing used latest technology combined with their considerable experience to creatively problem solve”

      We cannot fault Tony and the team at Emu Plumbing. We had a very complex reline of a long combine sewer that had plagued us for decades. Emu Plumbing used latest technology combined with their considerable experience to creatively problem solve over four days of hard yakka. It was over 36 degrees! The team were professional, courteous and went the extra mile to do the job. After three days on site they left the place clean and tidy as if they were never there. We would recommend Emu Plumbing without reservation.

      Alan and Lesley C, Happy Pipe Relining Customers
    • “Well organised, efficient and competitively priced.”

      Have been using Tony Bonehill & his team from Emu Plumbing for a number of years and have no hesitation in recommending them for all types of plumbing works. I manage a large property portfolio, and I need to be able to rely on my tradespeople, and I never have to second guess using Emu Plumbing. They are well organised, efficient & competitively priced!

      Toni J, Property Manager
    • “Quick, knowledgeable and competitive on price.”

      I have been in this industry now for more than 25 years across a number of different venues and was introduced to Tony and his team by another friend that owns and runs a restaurant in Brisbane. For more than the last five years he has been one of our top trade contacts, and I would recommend Emu to anyone that is interested in getting the job done right the first time.

      They are always on time, and they are clean and tidy workers (which is essential in a commercial kitchen). They clean up, take photos of the work completed and are always happy to do a quick site check to see if anything else may need attention in the future. Quick, knowledgeable and competitive on price.

      Nick P, Malt Group
    • “High standard of service and prompt response.”

      I would highly recommend Emu Plumbing to any Strata Scheme looking for an outstanding Maintenance Plumber. Their expertise, high standard of service and prompt response is why I have continued to use Emu Plumbing for all our plumbing issues.

      John T, Corporate Manager
    • “Efficient processes, quality workmanship and quick turnaround.”

      Efficient processes, quality workmanship and quick turnaround, is why we at Sikorsky Helitech, a Lockheed Martin company, choose Emu Plumbing for all our plumbing services. In the Commercial world, downtime means money, so it is very important to our company that we have trades that understand an urgent “Call to Action” like Emu Plumbing.

      Paul C, FMC
    • “Emu plumbing is the market leader”

      Precision Aviation Group Australia uses Emu Plumbing for all plumbing and gas fitting requirements that arise on site.

      Tony and his team leave no stone unturned in their support of our needs. They go above and beyond to ensure that the time frames and quality of the work are to the highest level and they continue with the customer comes first attitude when the work is complete. For any commercial plumbing or gas fitting requirements, Emu plumbing is the market leader.

      Chris S, Director of Operations
    • “The best plumbers I have worked with, they never let me down.”

      I have worked with Tony and the Emu Plumbing Team over nearly 4 years. The level of professionalism, and most importantly honesty and integrity that the Team delivers every day is outstanding. Tony is always available for advice over the phone to our Tenants and Landlords.

      I would recommend Tony and the Emu Team as the best plumbers I have worked with, and they have never let me down. Now that is something that is hard to find!

      Stephanie C, Property Management
    • “Very happy to recommend Emu Plumbing”

      I have had the pleasure of using Emu Plumbing several times. On all occasions they have been very helpful, informative and prompt, with their advice and service. The work they have carried out has always been completed reliably as promised and very professionally. Very happy to recommend Emu Plumbing.

      Ian D, Happy Customer
    • “I have no hesitation in recommending the Emu Plumbing team.”

      A huge thank you to Tony, Al and Bryce for helping us get Mrs Brown’s Bar & Kitchen up and running! You’ve been incredible, and we’re very appreciative of your efforts, which went above and beyond the norm on many occasions. We used lots of second-hand and re-purposed items during our fit-out, and nothing was straightforward – but nothing was ever a problem for the boys. I have no hesitation in recommending the Emu Plumbing team, and am glad they’re part of ours.


      Ben B, Mrs Brown’s Bar & Kitchen
    • “Fast responses, extremely polite, and honest work”

      The team at Emu plumbing never fail to impress. Tony, Niles, Eli and Joseph are all beyond excellent in their work. Fast responses, extremely polite, and honest work. They’re very thorough and take time to explain situations to make sure everyone understands what is being done and why, they hold a great attention to detail and always clean up after themselves. I can’t recommend Emu enough.

      Thank you guys!

      Airport Hacienda Motel
    • “The Most Professional Boys”

      Emu Plumbing have the nicest and most professional boys working in their team, they are all so well mannered and polite. Well done!

      Ros R, Happy Customer
    • “Prompt and excellent service!”

      I moved into a new unit to find no water was flowing through the pipes. My property manager sent Eric from Emu Plumbing who fixed the matter quickly.

      Someone turned off my water supply last night as water from my unit was leaking downstairs into the foyer! Along came Eric who again fixed the problem of my laundry taps and he even left ‘who gives a crap’ toilet paper. Fantastic!!

      Prompt and excellent service from your company – Eric was polite and efficient.

      Ronda D, Happy Customer
    • “The whole process from the quoting and booking to the completion of the job was effortless”

      Had the guys out doing storm water pipes for my new shed. 
      Very knowledgeable guys who did a great job. The whole process from the quoting and booking to the completion of the job was effortless!! Fantastic team. Highly recommended!

      Brad S, Happy Customer
    • “Professional and Fantastic Work”

      So happy with Bryce and Alex –  they both turned up on time and were professional and did fantastic work – thank you

      Ian S, Happy Customer
    • “10 out of 10”

      10/10! My rating for Alistair’s call out 🙂 You pick great plumbers with an amazing “bedside manner” Tony! 

      Thanks again

      Jacqui, Happy Customer
    • “They did a very thorough, excellent job, with photographic evidence, were very reasonably priced and very professional”

      I needed to call an emergency plumber on a Saturday afternoon for issues at the office where I work in Kingsford Smith Drive in Eagle Farm. I called two local after-hours plumbers without success. Emu answered on the first ring although already busy with a job down the road. They estimated they would be finished with the current job and would be at the office by 4.30 pm which they were. They did a very thorough, excellent job, with photographic evidence, were very reasonably priced and very professional/ I would highly recommend them and use their services again without hesitation.

      Teresa S, Happy After Hours Customer
    • “Issue was fixed and all my gas equipment around the house was brought up to compliance”

      Tony and his team were amazing! I was stuck with no hot water late at night and he sent someone the following morning but still reassured me that he would be able to fix my problem. His worker, Niles was very professional, thorough and lovely. Issue was fixed and all my gas equipment around the house was brought up to compliance.

      ⭐ ⭐ ⭐ ⭐ ⭐

      Amy W, Happy Customer
    • “Truly, it was a pleasure to have Alistair work in my home”

      Alistair did a wonderful job! Alistair was very pleasant, professional, a perfectionist (which I LOVE), who enjoys and takes great pride in his work. Truly, it was a pleasure to have Alistair work in my home. I will certainly recommend you – thank you.

      Judy A, Another happy customer
    • “Will use you guys again for sure”

      Very happy with your service and the work done…  will use you guys again for sure.

      Wayne W, Equipment Finance and Leasing
    • “I simply can’t speak highly enough ”

      Jason was personable and helpful.

      He noted that we had turned adjusted the flow of the valve – which was what led me to notice that this issue last week – and when I explained, he intelligently, respectfully and articulately pointed out that doing so would be better served with a pressure limiting valve, and confirmed a quote for getting that sorted for our place. He didn’t make a fuss, didn’t push, just seemed to be serving. We had spoken very briefly for a few moments last week but I simply can’t speak highly enough of his manner throughout our interaction.


      Daniel S, Happy Customer
    • “I would recommend”

      Efficient, reliable and friendly service. I would recommend Emu plumbing!
      Chris A, Waterstop Solutions QLD
    • “Thoroughly recommend this company”

      Emu Plumbing did two significant jobs on consecutive days and left the job cleaner than they found it. Excellent service from polite, knowledgeable and reliable tradesman . Thoroughly recommend this company.
      Ian B, Happy Customer

    Not your average commercial plumbing company.

    We’re a little different, and we’re proud of it. Talk to us today for an
    obligation free quote on repairs and installations.

    Get Your Free Quote
    or call us on 07 3358 3201

    Confirm your Plumbing Health Check

    To confirm your plumbing health check simply fill out the form below and one of our friendly staff will be in touch to book in your appointment.

    Start your enquiry here
    • This field is for validation purposes and should be left unchanged.