12th April, 2019

4 Ways YOU Benefit From Working With ISO Certified Companies

Plumber auditing reading on gas meter

Sometimes the one thing that’s worse than a burst pipe is trying to find the right company to do the work to fix it. Everyone out there is making their case for why they’re the best above other competitors and it can be tricky when you’re not sure what half of it means!

All Australian plumbers are required by law to be licensed and insured – so they’re the first things you need to look out for when choosing a commercial plumber.

There are however, a number of other certifications that a plumber may have that can help you make your decision – one of the highest regarded certifications is an ISO Certification.

ISO Certifications ensure that a business is running to the highest standards in their fields: so that’s the business you should be on the lookout for.

What is ISO?

ISO, or International Organisation for Standardisation, is an independent, non-government, internal organisation that has developed standards to ensure quality, safety, efficiency, quality services and systems across a range of industries.

In layman’s terms ISO9001 (for example) – is internationally recognised for the consistent quality management provided by the company.

Members of this organisation share expert knowledge to develop voluntary and consensus-based international standards to support innovation and provide solutions to global challenges. Because there is no governing body with hidden political agendas, you can be sure than an ISO Certification will remain in the best interest of the consumer.

There is an array of ISO Certifications spanning industry from technology and food safety, to agriculture and healthcare. ISO’s International Standards are in place to protect consumers and keep the world safer & more efficient.

For organisations like ours, the first & most appropriate certification, is the ISO 9001 Certification for Quality Management Systems with requirements for all areas of the business including:

    • People 
    • Training 
    • Services 
    • Equipment

    By getting this certification we can ensure our business runs efficiently and remains up-to-date. We know there are benefits for us – but you’ll get something out of this too!

    4 Reasons to Work with Companies Who Are ISO Certified

    So we know that having this certification means that a company will run more smoothly and help the staff to know what the standards are. But what does that mean for our customers? 

    1. Proof of consistent and reliable services

      When you see an ISO 9001 Quality Certification on a website/vehicle or advertising, you can rest assured that the standard of quality is high and you’ll be getting the best possible service delivered on time, every time.

    2. Doing things the right time, the first time
      By having an ISO 9001 Quality Certification, it means that the organisation will have the mindset of doing their job right and completely the first time. So you won’t have to worry about your plumber not having the right tools, needing to come back to finish up for whatever reason or taking an extended lunch break while your water has been turned off!
    3. Issues are identified and resolved quicker

      Results for an ISO 9001 Certified organisation are based on results – not revenue. So you can be sure that your job will only ever be marked as complete once everything is back up and running the way that it should be.

    4. Constantly reviewing processes
      The premise of these certifications is all about innovation and keeping up to date. Processes are consistently being reviewed to ensure that they are to the best possible standards. We’ll always make sure we’re using the latest technology and systems to deliver the best service and results. You can read more about our innovative pipe relining services and sub-metering services if you don’t believe us!  

    Working with an ISO certified company provides you with the peace of mind and transparency that you need to trust your plumber to get you the best results.

    We’re thrilled to have been approved after our recent application & audit for ISO9001 certification, we are just waiting for the certificate to arrive!

    We will be able to continue working with our customers to these high standards. As our business grows, we want to make sure that we’re always hitting these standards, and the ISO9001 certification will help us do that.

     

    If you need a commercial plumber, give us a call today on 07 3358 3201 or get in touch online.

    • “Exceptional Service”

      We had a particularly tricky job on a site with extremely difficult access. Tony and Niles quickly investigated and set forward to fix the issue. When plan A didn’t go exactly to plan Tony took full control and delivered a brilliant outcome. He arranged machine access through our fully landscaped property, went over and above to ensure the problem was fixed, and left our property almost as he found it. I am, and will continue to recommend Emu Plumbing for any re-line and general plumbing work. Their customer service second to none.

      Mark M, COO
    • “Emu Plumbing used latest technology combined with their considerable experience to creatively problem solve”

      We cannot fault Tony and the team at Emu Plumbing. We had a very complex reline of a long combine sewer that had plagued us for decades. Emu Plumbing used latest technology combined with their considerable experience to creatively problem solve over four days of hard yakka. It was over 36 degrees! The team were professional, courteous and went the extra mile to do the job. After three days on site they left the place clean and tidy as if they were never there. We would recommend Emu Plumbing without reservation.

      Alan and Lesley C, Happy Pipe Relining Customers
    • “Well organised, efficient and competitively priced.”

      Have been using Tony Bonehill & his team from Emu Plumbing for a number of years and have no hesitation in recommending them for all types of plumbing works. I manage a large property portfolio, and I need to be able to rely on my tradespeople, and I never have to second guess using Emu Plumbing. They are well organised, efficient & competitively priced!

      Toni J, Property Manager
    • “Quick, knowledgeable and competitive on price.”

      I have been in this industry now for more than 25 years across a number of different venues and was introduced to Tony and his team by another friend that owns and runs a restaurant in Brisbane. For more than the last five years he has been one of our top trade contacts, and I would recommend Emu to anyone that is interested in getting the job done right the first time.

      They are always on time, and they are clean and tidy workers (which is essential in a commercial kitchen). They clean up, take photos of the work completed and are always happy to do a quick site check to see if anything else may need attention in the future. Quick, knowledgeable and competitive on price.

      Nick P, Malt Group
    • “High standard of service and prompt response.”

      I would highly recommend Emu Plumbing to any Strata Scheme looking for an outstanding Maintenance Plumber. Their expertise, high standard of service and prompt response is why I have continued to use Emu Plumbing for all our plumbing issues.

      John T, Corporate Manager
    • “Efficient processes, quality workmanship and quick turnaround.”

      Efficient processes, quality workmanship and quick turnaround, is why we at Sikorsky Helitech, a Lockheed Martin company, choose Emu Plumbing for all our plumbing services. In the Commercial world, downtime means money, so it is very important to our company that we have trades that understand an urgent “Call to Action” like Emu Plumbing.

      Paul C, FMC
    • “Emu plumbing is the market leader”

      Precision Aviation Group Australia uses Emu Plumbing for all plumbing and gas fitting requirements that arise on site.

      Tony and his team leave no stone unturned in their support of our needs. They go above and beyond to ensure that the time frames and quality of the work are to the highest level and they continue with the customer comes first attitude when the work is complete. For any commercial plumbing or gas fitting requirements, Emu plumbing is the market leader.

      Chris S, Director of Operations
    • “The best plumbers I have worked with, they never let me down.”

      I have worked with Tony and the Emu Plumbing Team over nearly 4 years. The level of professionalism, and most importantly honesty and integrity that the Team delivers every day is outstanding. Tony is always available for advice over the phone to our Tenants and Landlords.

      I would recommend Tony and the Emu Team as the best plumbers I have worked with, and they have never let me down. Now that is something that is hard to find!

      Stephanie C, Property Management
    • “Very happy to recommend Emu Plumbing”

      I have had the pleasure of using Emu Plumbing several times. On all occasions they have been very helpful, informative and prompt, with their advice and service. The work they have carried out has always been completed reliably as promised and very professionally. Very happy to recommend Emu Plumbing.

      Ian D, Happy Customer
    • “I have no hesitation in recommending the Emu Plumbing team.”

      A huge thank you to Tony, Al and Bryce for helping us get Mrs Brown’s Bar & Kitchen up and running! You’ve been incredible, and we’re very appreciative of your efforts, which went above and beyond the norm on many occasions. We used lots of second-hand and re-purposed items during our fit-out, and nothing was straightforward – but nothing was ever a problem for the boys. I have no hesitation in recommending the Emu Plumbing team, and am glad they’re part of ours.

       

      Ben B, Mrs Brown’s Bar & Kitchen
    • “Fast responses, extremely polite, and honest work”

      The team at Emu plumbing never fail to impress. Tony, Niles, Eli and Joseph are all beyond excellent in their work. Fast responses, extremely polite, and honest work. They’re very thorough and take time to explain situations to make sure everyone understands what is being done and why, they hold a great attention to detail and always clean up after themselves. I can’t recommend Emu enough.

      Thank you guys!

      Airport Hacienda Motel
    • “The Most Professional Boys”

      Emu Plumbing have the nicest and most professional boys working in their team, they are all so well mannered and polite. Well done!

      Ros R, Happy Customer
    • “Prompt and excellent service!”

      I moved into a new unit to find no water was flowing through the pipes. My property manager sent Eric from Emu Plumbing who fixed the matter quickly.

      Someone turned off my water supply last night as water from my unit was leaking downstairs into the foyer! Along came Eric who again fixed the problem of my laundry taps and he even left ‘who gives a crap’ toilet paper. Fantastic!!

      Prompt and excellent service from your company – Eric was polite and efficient.

      Ronda D, Happy Customer
    • “The whole process from the quoting and booking to the completion of the job was effortless”

      Had the guys out doing storm water pipes for my new shed. 
      Very knowledgeable guys who did a great job. The whole process from the quoting and booking to the completion of the job was effortless!! Fantastic team. Highly recommended!

      Brad S, Happy Customer
    • “Professional and Fantastic Work”

      So happy with Bryce and Alex –  they both turned up on time and were professional and did fantastic work – thank you

      Ian S, Happy Customer
    • “10 out of 10”

      10/10! My rating for Alistair’s call out 🙂 You pick great plumbers with an amazing “bedside manner” Tony! 

      Thanks again

      Jacqui, Happy Customer
    • “They did a very thorough, excellent job, with photographic evidence, were very reasonably priced and very professional”

      I needed to call an emergency plumber on a Saturday afternoon for issues at the office where I work in Kingsford Smith Drive in Eagle Farm. I called two local after-hours plumbers without success. Emu answered on the first ring although already busy with a job down the road. They estimated they would be finished with the current job and would be at the office by 4.30 pm which they were. They did a very thorough, excellent job, with photographic evidence, were very reasonably priced and very professional/ I would highly recommend them and use their services again without hesitation.

      Teresa S, Happy After Hours Customer
    • “Issue was fixed and all my gas equipment around the house was brought up to compliance”

      Tony and his team were amazing! I was stuck with no hot water late at night and he sent someone the following morning but still reassured me that he would be able to fix my problem. His worker, Niles was very professional, thorough and lovely. Issue was fixed and all my gas equipment around the house was brought up to compliance.

      ⭐ ⭐ ⭐ ⭐ ⭐

      Amy W, Happy Customer
    • “Truly, it was a pleasure to have Alistair work in my home”

      Alistair did a wonderful job! Alistair was very pleasant, professional, a perfectionist (which I LOVE), who enjoys and takes great pride in his work. Truly, it was a pleasure to have Alistair work in my home. I will certainly recommend you – thank you.

      Judy A, Another happy customer
    • “Will use you guys again for sure”

      Very happy with your service and the work done…  will use you guys again for sure.

      Wayne W, Equipment Finance and Leasing
    • “I simply can’t speak highly enough ”

      Jason was personable and helpful.

      He noted that we had turned adjusted the flow of the valve – which was what led me to notice that this issue last week – and when I explained, he intelligently, respectfully and articulately pointed out that doing so would be better served with a pressure limiting valve, and confirmed a quote for getting that sorted for our place. He didn’t make a fuss, didn’t push, just seemed to be serving. We had spoken very briefly for a few moments last week but I simply can’t speak highly enough of his manner throughout our interaction.

       

      Daniel S, Happy Customer
    • “I would recommend”

      Efficient, reliable and friendly service. I would recommend Emu plumbing!
      Chris A, Waterstop Solutions QLD
    • “Thoroughly recommend this company”

      Emu Plumbing did two significant jobs on consecutive days and left the job cleaner than they found it. Excellent service from polite, knowledgeable and reliable tradesman . Thoroughly recommend this company.
      Ian B, Happy Customer
    • “Thank you so much for a hassle free pipe repair.”

      Emu plumbing were the most prompt and competitive in pricing for an under slab pipe repair; which a few other companies actually declined as it was quite a complicated job. Tony from Emu Plumbing attended site with a “can do” attitude and completed the job after a long and tough day. I returned home to find the work area spotless. Thoroughly recommend Emu plumbing. Thank you so much for a hassle free pipe repair.
      Jason G, Another happy customer
    • “Tony from Emu plumbing restored my faith in people.”

      Tony from Emu plumbing restored my faith in people. I contacted him after being quoted $13K to fix our sewer line by another company. Tony spent time with me on the phone going through all possible options to address this issue more economically. He then offered to come and inspect the sewer line at no cost. It turned out we did not have to do anything. Tony has found in us a client for life instead of a quick buck. We would be recommending him to all our friends and family.
      Tim C
    • “I am, and will continue to recommend Emu Plumbing for any re-line and general plumbing work.”

      EXCEPTIONAL SERVICE

      We had a particularly tricky job on a site with extremely difficult access. Tony and Niles quickly investigated and set forward to fix the issue. When plan A didn’t go exactly to plan Tony took full control and delivered a brilliant outcome. He arranged machine access through our fully landscaped property, went over and above to ensure the problem was fixed, and left our property almost as he found it. I am, and will continue to recommend Emu Plumbing for any re-line and general plumbing work. Their customer service second to none.

      Mark M

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